Accessibility Statement

Our Commitment to Equal Access

Nexus IT Services, LLC is committed to ensuring that our website is accessible to all users, including those with disabilities. We believe that everyone deserves equal access to information and services, and we are continuously working to improve the accessibility and usability of our website.

1. Our Commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more usable for all people.

Accessibility is not a one-time achievement but an ongoing effort. We regularly review our website for accessibility barriers and make improvements as they are identified.

2. Measures We Have Taken

To support accessibility, Nexus IT Services has taken the following measures:

  • Used semantic HTML elements to provide meaningful structure to page content
  • Ensured all images include descriptive alternative text attributes
  • Designed all interactive elements to be operable via keyboard navigation
  • Maintained sufficient color contrast ratios between text and background throughout the site
  • Avoided content that flashes or blinks more than three times per second
  • Ensured form fields include visible labels and descriptive placeholder text
  • Provided clear and descriptive link text so users understand where each link leads
  • Used ARIA (Accessible Rich Internet Applications) attributes where appropriate to support assistive technologies
  • Ensured the website is responsive and functional across a range of screen sizes and devices
  • Set the page language attribute so screen readers can identify and announce the correct language

3. Conformance Status

We aim for partial conformance with WCAG 2.1 Level AA. Partial conformance means that some parts of the content do not yet fully conform to the accessibility standard. We are actively working to close those gaps.

Areas we are currently improving include:

  • Enhanced keyboard focus indicators across all interactive components
  • Improved ARIA labeling on complex navigation components including dropdown menus and accordions
  • Increased color contrast in certain secondary text and muted UI elements
  • Skip navigation links for keyboard and screen reader users

4. Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers including NVDA, JAWS, and VoiceOver
  • Browser zoom up to 200% without loss of content or functionality
  • Keyboard-only navigation
  • High contrast display modes
  • Voice control software

We test our website using modern browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. If you experience difficulty using our site with a specific assistive technology, please let us know so we can investigate and address the issue.

5. Third-Party Content

Our website may include content or tools provided by third parties, such as interactive maps, embedded social media content, and security widgets. While we make every effort to select accessible third-party tools, we cannot guarantee the accessibility of content that is not under our direct control. We will work with third-party providers to request accessibility improvements where needed.

6. Physical Accessibility

Nexus IT Services provides in-home, on-site, and remote support services. If you have a physical disability that affects your ability to transport equipment to an in-shop location, we are happy to accommodate your needs through on-site visits or remote support where possible. Please contact us to discuss the best service option for your situation.

7. Feedback and Accessibility Requests

We welcome your feedback on the accessibility of our website and services. If you encounter any barriers, experience difficulties accessing any part of our site, or need information provided in an alternative format, please contact us. We take all accessibility concerns seriously and will work to address them promptly.

When submitting feedback, please include:

  • A description of the accessibility barrier or issue you encountered
  • The web page or section where the issue occurred
  • The assistive technology and browser you were using, if applicable
  • Your preferred method of contact so we can follow up with you

We aim to respond to accessibility feedback within 5 business days.

8. Alternative Access to Information

If you are unable to access any information on our website due to a disability or accessibility barrier, please contact us directly and we will provide the information to you in an accessible format or through an alternative means of communication.

9. Contact Us

To report an accessibility issue, request information in an alternative format, or ask questions about our accessibility efforts, please reach out to us through any of the following methods:

Nexus IT Services, LLC
Hobbs, New Mexico 88240
Phone: (575) 263-6855
Email: [email protected]

We are committed to responding promptly and working with you to ensure you have full access to the information and services you need.