Losing access to your files is one of the most stressful technology situations you can face. Whether it is years of family photos, critical work documents, or financial records, the stakes are real. We recover data from failed and failing drives, accidentally deleted files, corrupted storage, and formatted devices. We assess recoverability before any work begins and give you an honest answer about what is retrievable.
If you have just experienced data loss, the most important thing you can do is stop using the affected drive immediately. Every write operation after a failure or deletion reduces the chance of a successful recovery. Do not attempt to run recovery software on the drive yourself, do not defragment it, and do not try to reinstall the operating system. Bring it to us as soon as possible.
Call or reach out through our contact page and describe what happened. Tell us what type of drive it is, what you think caused the issue, and what data you are trying to get back. The more context you give us, the better prepared we will be when you bring it in.
We assess the drive to determine what happened, what condition it is in, and what is realistically recoverable. We give you a straight answer before any recovery work begins. If the damage is beyond what we can handle in-house, we will tell you and refer you to a specialized clean-room recovery lab.
Once you approve the recovery attempt, we get to work. We use specialized tools to extract your data without further stressing the drive. We prioritize the files you care about most and keep you updated on progress throughout the process.
Recovered files are copied to a new drive or storage device and returned to you. We walk you through what was recovered, point out anything we were unable to retrieve, and talk through how to protect your data going forward so you are not in this situation again.
Lost important files? Contact us before you do anything else.
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