These Terms of Service ("Terms") govern your use of the website and services provided by Nexus IT Services, LLC ("Nexus IT Services," "we," "us," or "our"), a New Mexico limited liability company located in Hobbs, New Mexico. By engaging our services, requesting a quote, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services or website.
Nexus IT Services provides technology support services to residential and commercial clients, including but not limited to:
The specific scope of services for any engagement will be agreed upon prior to work beginning. We reserve the right to decline any service request at our discretion.
All estimates provided by Nexus IT Services are good-faith assessments based on information available at the time of evaluation. Estimates are not guaranteed fixed prices unless explicitly stated in a written service agreement. If additional issues are discovered during the course of service that were not apparent during the initial assessment, we will notify you before proceeding with additional work and obtain your approval.
Diagnostic fees may apply for in-shop or on-site evaluations. Any applicable diagnostic fee will be disclosed to you before service begins. In many cases, diagnostic fees are applied toward the cost of repair if you authorize the work.
Payment is due upon completion of services unless alternative arrangements have been made in writing in advance. We accept cash, check, and major credit and debit cards. For managed IT service clients, invoices are issued on the agreed billing cycle and are due within 15 days of the invoice date unless otherwise specified in your service agreement.
Accounts more than 30 days past due may be subject to a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend services for accounts with outstanding balances until payment is received.
All services are subject to New Mexico Gross Receipts Tax (GRT) at the current applicable rate. As of the effective date of these Terms, the GRT rate applicable to our services is 6.5625%. Tax-exempt organizations must provide valid documentation at the time of service to receive an exemption.
Appointments are scheduled based on availability. We serve the Hobbs, New Mexico area and surrounding Permian Basin communities. Travel fees may apply for service locations outside of Hobbs. Any applicable travel fees will be disclosed before scheduling.
If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Repeated no-shows or last-minute cancellations may result in a cancellation fee or prepayment requirement for future appointments.
You are responsible for:
We strongly recommend backing up all data before any service begins. While we take every precaution to protect your data, Nexus IT Services is not responsible for data loss that occurs during the course of service unless such loss is caused directly by our negligence.
In the course of providing services, we may have incidental access to your files, documents, emails, or other personal information stored on your devices or systems. We treat all such information as strictly confidential and will not access, copy, or disclose your data beyond what is necessary to perform the requested service.
For managed IT service clients, we may enter into a separate Confidentiality Agreement or Business Associate Agreement as required by the nature of your business or applicable law. Please inquire if your industry has specific compliance requirements such as HIPAA, PCI-DSS, or other regulatory standards.
Devices left for in-shop service will be held for a period of 30 days following notification that service is complete. If a device is not retrieved within 30 days after notification, Nexus IT Services reserves the right to treat the device as abandoned. Abandoned devices may be disposed of or recycled in accordance with applicable law after reasonable attempts to contact the owner. We are not liable for loss, damage, or disposal of abandoned devices.
We stand behind our work. Labor performed by Nexus IT Services is warranted for 30 days from the date of service completion. This warranty covers the specific issue that was diagnosed and repaired. It does not cover new or unrelated issues, damage caused by the customer, software issues arising after service, or hardware failures unrelated to the repair.
Parts and components sourced by Nexus IT Services may carry manufacturer warranties separate from our labor warranty. Third-party parts warranties will be disclosed at the time of service. Customer-supplied parts are not warranted by Nexus IT Services.
To the fullest extent permitted by applicable law, Nexus IT Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided, including but not limited to loss of data, loss of profits, loss of business, or equipment failure.
Our total liability for any claim arising from services provided shall not exceed the amount paid by you for the specific service giving rise to the claim. This limitation applies regardless of the legal theory under which the claim is brought.
Nothing in these Terms limits our liability for fraud, gross negligence, or willful misconduct.
Managed IT service agreements are provided on a month-to-month basis unless a fixed-term agreement is separately executed in writing. Either party may terminate a managed IT service arrangement with 30 days written notice. We do not require long-term contracts for managed services.
Managed IT services are provided on a best-efforts basis. We do not guarantee 100% uptime or zero downtime for any system or network. Response times and service level targets will be outlined in your managed services agreement and represent targets, not guarantees, unless otherwise specified.
Any custom scripts, configurations, documentation, or tools developed specifically for a client engagement remain the intellectual property of Nexus IT Services unless ownership is explicitly transferred in a written agreement. Standard deliverables such as network diagrams, written documentation, and reports created specifically for your engagement will be provided to you for your use.
Either party may terminate a service engagement with reasonable notice. Nexus IT Services reserves the right to immediately terminate service to any client who engages in abusive, threatening, or fraudulent behavior, or who fails to pay outstanding balances after reasonable notice. Upon termination, all outstanding invoices become immediately due and payable.
In the event of a dispute arising from these Terms or services provided, we encourage you to contact us first so that we can work toward a resolution. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in Lea County, New Mexico, in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorneys fees and costs.
These Terms are governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Lea County, New Mexico.
We reserve the right to update these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For active managed IT clients, we will provide notice of material changes at least 30 days before they take effect. Your continued use of our services after changes become effective constitutes your acceptance of the revised Terms.
If you have any questions about these Terms of Service, please contact us:
Nexus IT Services, LLC
Hobbs, New Mexico 88240
Phone: (575) 263-6855
Email: [email protected]