FAQ

We serve Hobbs, New Mexico and surrounding Permian Basin communities including Lovington, Eunice, Jal, Artesia, Carlsbad, Roswell, Midland, and Odessa. Travel fees may apply for service locations outside of Hobbs.

Yes. We work with both residential and commercial clients. Our services scale from a single home computer to a full company network with multiple locations. Every client gets the same level of attention regardless of size.

The easiest way is to submit a service request through our contact page or call us directly at (575) 263-6855. We will follow up promptly to gather details about your issue and get service scheduled.

Standard business hours are Monday through Friday, 8 AM to 5 PM. Technology problems do not follow a schedule, so managed IT clients have access to after-hours emergency support as part of their agreement.

We work on desktop computers, laptops, tablets, game consoles, and home or office networking equipment. We support both Windows and macOS systems. If you are not sure whether we can help with a specific device, just call and ask.

Turnaround depends on the complexity of the issue and parts availability. Most common repairs are completed within one to three business days. We will give you a realistic estimate when you drop off your device or schedule service, and we communicate updates along the way.

Yes. Many software issues, configuration problems, and troubleshooting tasks can be resolved remotely without you needing to leave your home or office. Remote sessions are fast and convenient for both residential and business clients.

Yes. We come to your home or business for network setups, hardware installations, server work, and issues that cannot be resolved remotely. On-site availability is based on scheduling, and travel fees may apply for locations outside of Hobbs.

Yes. We repair PlayStation, Xbox, and Nintendo consoles. Common issues include HDMI port failures, disc drive problems, overheating, and software errors. Bring it in for a diagnosis and we will let you know if it is worth repairing.

Most services are quoted based on a flat-rate labor fee for the specific work being done, or an hourly rate for open-ended or complex projects. We provide an upfront estimate before starting any work so there are no surprises. If we discover additional issues during a repair, we contact you for approval before proceeding.

A diagnostic fee may apply for in-shop or on-site evaluations. We are transparent about any fee before service begins. In many cases the diagnostic fee is applied toward the cost of repair if you authorize the work.

We accept cash, check, and major credit and debit cards. For managed IT service clients, invoices are issued on the agreed billing cycle and are due within 15 days of the invoice date.

Yes. All services are subject to New Mexico Gross Receipts Tax (GRT) at the current applicable rate of 6.5625%. Tax-exempt organizations must provide valid documentation at the time of service to receive an exemption.

Managed IT is a proactive support model where we monitor and maintain your systems continuously for a flat monthly fee, rather than waiting for things to break and billing you per incident. If your business depends on technology to operate -- and most do -- managed IT reduces downtime, extends the life of your hardware, and gives you predictable, budgetable IT costs.

With break-fix, you call us when something goes wrong and pay per visit or hour. With managed IT, we proactively monitor your systems around the clock, catch problems early, apply patches, manage backups, and handle your helpdesk. You pay one flat monthly fee and we handle the rest. Most businesses find managed IT is less expensive in the long run than repeated emergency repairs and unplanned downtime.

No. Managed IT agreements are month-to-month by default. We believe we should earn your business every month based on the value we deliver, not lock you in for a year. Fixed-term agreements are available if you prefer predictability, but they are never required.

Specifics depend on the plan we build together, but core components typically include 24/7 system monitoring, patch management, backup management and verification, helpdesk support, endpoint security management, and periodic on-site maintenance visits. We build plans around what your business actually needs rather than a rigid one-size-fits-all package.

Yes. We support businesses across the Permian Basin and can manage distributed environments with multiple offices, remote employees, and cloud-based infrastructure. We build the support structure around how your business is actually set up.

Slow performance has many possible causes. Malware is one of them, but a full hard drive, too many startup programs, outdated hardware, or a failing drive are just as common. We can diagnose the actual cause quickly so the fix addresses the real problem rather than treating the symptom.

Disconnect the affected device from your network immediately and do not log into any accounts from that machine. Then call us. Acting quickly limits how far an attacker can move. We will assess what happened, contain the incident, remove any malware, and help you secure your accounts and data going forward.

The most effective approach combines several layers: reliable offsite backups (so you can recover without paying a ransom), current patches on all systems, endpoint security software, multi-factor authentication on all accounts, and employee awareness so people recognize phishing attempts before clicking. We help businesses put all of these layers in place and keep them working.

Yes. We offer security assessments for businesses that want to understand their current exposure and close gaps before an incident occurs. We review your network, endpoints, user access controls, backup posture, and policies, and provide a written report with prioritized recommendations. Contact us to get started.

Yes. We set up and manage password managers and MFA across your organization. These two controls alone eliminate the vast majority of credential-based attacks. We make the rollout straightforward for your team and train users so adoption actually sticks.

In many cases, yes. We can recover data from drives that have experienced logical failures, accidental deletion, or file system corruption. Physically damaged drives -- dropped, water damaged, or burned -- may require specialized clean-room recovery services beyond what we handle in-house. If that is the case, we will refer you to a reputable recovery lab and help coordinate the process.

Your data is treated as strictly confidential. We only access files necessary to diagnose and fix the specific issue you brought the device in for. We do not copy, retain, or share your personal information. Managed IT clients can request a formal data handling or confidentiality agreement if your business has compliance requirements.

We recommend the 3-2-1 rule: three copies of your data, on two different types of media, with one stored offsite. For most homes and small businesses this means a local backup drive plus an automatic cloud backup running continuously. If you are unsure whether your current backup is actually working, we can test and verify it for you.

Devices are held for 30 days after we notify you that service is complete. If a device is not retrieved within that window, we reserve the right to treat it as abandoned and dispose of or recycle it in accordance with applicable law. We make reasonable attempts to contact you before that point. If you need more time, just let us know.